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How to give tough feedback to an employee

April 2, 2020

How to give tough feedback to an employee

Are you a busy manager trying to run your team or department like a professional, but you have one employee who gives you headaches. He or she needs lots of direction, time, attention, and he or she zaps your energy. It’s gotten to the point where you need to give some tough feedback. It can be stressful to sit down one-on-one and give crucial feedback, but it’s also part of the a great leader. If you’re feeling the stress or the struggle of giving tough feedback, then this blog post is for you. I’ll tackle the most effective ways to give feedback that builds bridges, not destroys them.

If your frustrated and tired of watching your employee struggle, but you’re stressed and nervous by the idea of giving your employee tough feedback, then keep reading. I’ll walk you through step by step how to give candid, tough, but effective feedback to your employee,  so he or she can grow and thrive (and you can stop sweating!). I’ve seen this work time and time again with my own employees and have coached my managers and clients to use these strategies to make the process not waves.

Step #1: Make it private and confidential.

It’s preferable if this space is not in your bedroom, just to create a healthy boundary between your sleep space and your workspace. But if you have to add this space in your bedroom, opt for a partition or divider to keep these spaces semi-separate.

Step #2: Remove personal tasks and distractions from your view

“How do you think things are going?” Let the employee open up about what they think is going well and what they think could be better. Giving your employee space to provide this feedback to you will allow you to see if your employee knows he/she is struggling or if you need to reset expectations.

Step #3: Level set with the employee’s emotions.

It’s time to break the bad news that the employee isn’t performing as you’d hoped. If the employee knows this already and has acknowledged it, you can say something like, “I can understand how it must feel frustrating for you.” However, if the employee is way off track, it’s better to try something like, “I have some news that may catch you a little off guard and I want to prepare you that this might be hard to hear.”

Step #4: Acknowledge your feelings and perspective.

After this tough delivery is out in the open, it’s time to acknowledge feelings and frustrations that might be brewing. Examples of what could say include: “I can relate to feeling frustrated. I am frustrated too.” or “I can understand how this must be disappointing to hear. Know that I am committed to working with you to help you improve.”

Step #5: Invite the employee to problem-solve with you.

At this point, you want to invite the employee and you both to be able to discuss paths toward improvement. You both should throw out ideas and come up with a solid plan for improvement together.

Step 6: It’s about coaching, not venting.

Finally, remember that this conversation’s focus should be coaching, not venting. Your employee may get visibly upset or angry and it’s important to remind him or her that you’re working together on this and growth is the goal.

Want my eyes and candid and honest feedback on your resume or LinkedIn profile?

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Hi, I’m Jessica

As an internationally recognized legal marketer and law firm executive, Jessica has spent her career helping attorneys pitch their services and their resumes to some of the largest global companies and CEOs in the world. Her specialty: Helping smart professionals be unforgettably hire-able. Whether you are seeking your first job or a career change, Jessica empowers you step-by-step. Execute simple, yet practical and actionable tasks to get your resume past the stack and into the hands of your next manager.

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