Why are some managers consistently rated the best, while others fall flat? The difference between the two types of managers is a specific skillset called soft skills. If you’re looking to make the leap into a managerial role or are currently a manager looking to level up, then keep reading. This post and corresponding video will change your entire approach to your professional development.

When I first became a manager, I thought my role was to be a master delegator and taskmaster. I’ve been lucky in my life to have some great mentors and managers who have steered me away from this misguided approach toward a more human-centric approach to management. What is at the core of being a great manager? People skills aka soft skills. Soft skills differ from hard skills in that they are not technical skills, they are learned through practice and repetition. They are the most difficult skills to develop, but also some of the most valuable. 

But how do you determine what soft skills to build out? Well, I coach people every day on this exact topic and I’d like to share just a few of my secrets with you right now. So let’s dive into what soft skills are worth developing and how you can level up your management and leadership skills.

Soft Skill #1: Emotional Intelligence

Remember that managing others is about people; not tasks. Determining what motivates your people will make you a far more effective leader. Remembering that you manage human beings, who have families, emotions, and stressors outside of work, will take you so much farther as a leader than operating as if your employees are widgets or machines. 

Soft Skill #2: Communication

Taking time and making time to communicate your expectations, your vision, and your goals for your team is key. All of this requires strong communication skills.

Soft Skill #3: Teamwork

Being a manager means you need to be a leader. Leaders aren’t just delegates, they are also the person responsible for identifying when their teammates are struggling, need help, or are at capacity. Having a team player mentality is absolutely essential for any strong manager.

Soft Skill #4: Problem-Solving

Soft Skill #5: Empowerment

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